Who else is using this app? I can't seem to get the 'sound around baby' feature to work. It only see…

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Who else is using this app? I can't seem to get the 'sound around baby' feature to work. It only seems to function when the screen is on and the app is open. If the phone is in the baby's pocket, for example, and the screen is locked, the feature doesn't work. This kind of defeats the purpose of the feature, or maybe I'm missing something on how to set it up. If anyone has figured it out, please help!
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Kristina
Everything is audible regardless of the screen. The Kids app. It seems to be paid though. You can see who they're chatting with, and the sound and everything.
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Elenka
Kristina Please write exactly what it's called, or send a picture.
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Lilek
Kristina Thank you, this one is paid too, but the feature doesn't work. I don't think a baby will grab the phone and open the app in a dangerous moment. Thanks, I'll check it out.
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Lilek
Why are glasses even involved here? 🤦
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Anyutka
My daughter's phone constantly misses calls from me, and it drives me crazy because her phone is always on silent and vibrate, so it just lights up and I can't reach her after school. I paid for a year too, and it's just not working.
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Lilek
My child's safety is important to me, not total control
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Yuliya
Listening works fine on any screen. Check your settings or update.
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Lilek
Yuliya Reinstalled it on myself and the kids today, checked all the settings, gave permissions everywhere
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Yuliya
Yuliya Is your connection just failing, or what?
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Lilek
Yuliya

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Anyutka
Anyutka thanks, I'll try it.
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Yuliya
Yuliya I had that happen to me once. Write to support. Do you have issues with your husband's body compatibility and listening? I know this feature isn't available on iPhones.
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