I came across a job opening for chat support for sellers. If anyone works in this field, please shar…

I came across a job opening for chat support for sellers. If anyone works in this field, please share your experience. The training seems to be online too, but that's okay. I used to work in call centers, and we had workstations: the first day on the line with another operator, at least to listen and see how things are done. Mentors were always nearby to help and guide. Plus, especially in the first few days, there were tons of questions, and I needed help on almost every call. How is it here? Will there be chat support? What about remote document management, are there any delays with salary payments or other difficulties? I'd love to hear about it.