The seller has rejected my return request for the second time. Support just gives standard answers a…

Sadly, I've been disappointed with WB for a long time(
So, I order things I'm unsure about on Ozon

Agarkova Oksana What's the plan on Ozon? If this is the situation

Contact the seller directly

Agarkova Oksana Returns processed in 7-14 days (depending on the item). If it's defective/broken and under warranty, no problem within its limits.

Svetlana I wrote to them. But they're replying that I need to add more information before they can look into it further.

Svetlana Go ahead and add it. That's how I returned the shop vac.

I've been using WB for so long. That's why I only buy things there that I'm sure I'll keep. I use Ozon more often.