There's a Pyaterochka near our place that a lot of people from Tajikistan and other visitors go to b…

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There's a Pyaterochka near our place that a lot of people from Tajikistan and other visitors go to because there's a dormitory nearby. Plus, a lot of schoolchildren go there too. I guess they often take things without paying. So, the local cashiers have gone completely nuts and jump on everyone. Today, I was at a self-checkout, scanning my groceries. Suddenly, a girl from the next checkout asked for a discount card. I got mine out and, at the same time, scanned mine to get the discount. A cashier suddenly rushed over and started yelling at the top of her lungs for the whole store to hear: how many cheese snacks I had and how many I'd scanned! I told her I was still scanning my items and hadn't proceeded to payment yet. In the end, she stood over me like I was a thief, with the whole store watching. What is this even?
My son is just really naughty, constantly getting into weird situations, always climbing somewhere.…
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Kristina
They have to pay out of their own pocket, so they're watching closely.
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Lenushka
They have to pay, that's why they're nervous. But now I see there are no more security frames in stores like before, or they don't work. You can just walk out with whatever you want if they don't notice
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bagan kristina
Lenushka And do cashiers in all stores have to pay for stolen items? And why don't they have a security guard?
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Lenushka
Lenushka So I say, I remember there used to be frames and guards, now there's nothing
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Yulichka Sidorik
Well, I worked in retail and kind of understand those employees (though my tactic is to just stand nearby quietly). We had a serial shoplifter last summer. They stole about 300k worth of goods from our chain, and around the same amount from other chains. They were active for about 2-3 months with breaks, apparently stealing before too, because I saw employees who just zoned out instead of watching the floor. They stole 2 bottles of hard liquor worth 4.5k from the second shift, and on that day, they only discovered one missing (they watched the cameras after the incident and still didn't realize he took two), the second one was only "found" a couple of days later when our shift finally managed to do a local audit of the premium section. After that store, I worked at another one, and it was a total mess there, dorms nearby, lots of "transient" customers too. A serial condensed milk thief was active for about 2 months (the administrator even visited her when they found her address from other customers), private security was called every other day, detentions were made, one guy tried to walk out with 7 packs of cheese almost right in front of an employee. Before the audit, there was a 6k write-off for the entire staff, and 90% of it was stolen goods, the rest were under-deliveries. Then, another 10k was written off during the audit, thankfully from the company, not us.

In most stores, employees are just stuck between a rock and a hard place, either hover over customers and watch them, or pay for the thieves. Security in small stores (not hypermarkets) is usually just cashiers, floor staff, etc.
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Yulichka Sidorik
Yulichka Sidorik It's easier for companies to blame employees for theft, since they already have a lot on their plates besides watching for shoplifters, than to hire a separate person who also needs to be paid. The frames also need to be purchased and maintained – that's an expense.
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