Lavrik Anastasiya

1 child

Hi there! Has anyone bought home appliances from there? I'm interested in Ozon. What about warranty…

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Hi there! Has anyone bought home appliances from there? I'm interested in Ozon. What about warranty service if something goes wrong? I'm looking for a vacuum cleaner, and the model I need is available there.

Нужное на Ozon есть, но я не хочу связываться. Там магазин типа рбт.

Comments

Gulya

1 child

We've been buying appliances there for about 6 years. But we haven't had to use the warranty yet, everything works, ironically 😁

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November 6, 2026 at 10:12 AM

Kupava

1 child

We get a lot of things from there. But we haven't had any issues with breakdowns. As far as I remember, it depends on the seller. They should have a service center, and you take it there.

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November 6, 2026 at 10:12 AM

tanya

2 children

The marketplace is not related to warranty service. It's a store aggregator. You need to understand which store (which seller) you are buying from and what warranty conditions they offer.
Service is provided within certified service centers. Contacts are usually listed on the warranty card.
Exchange/return within 14 days with a receipt, according to the law, through the marketplace. If the period is longer, then through the store where the item was purchased – direct contact.

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November 6, 2026 at 10:12 AM

Elena

2 children

I bought a lot of things on Ozon. Everything works great, thank God, I haven't had to use the warranty.

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November 6, 2026 at 10:12 AM

Shashkova Anna

2 children

I bought all the appliances for my home on Ozon. Only the water heater let me down, but that was due to my water and the limescale. Otherwise, everything works. My washing machine, fridge, dishwasher, and oven are all still good. I did return a cooktop, and they took it back without any issues.

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November 6, 2026 at 10:18 AM

Nina

1 child

Bought a dishwasher, vacuum cleaners, and a TV.

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November 6, 2026 at 10:39 AM

nikto

2 children

I bought a vacuum cleaner and a steam generator from Ozon. I only checked the iron at the pickup point because the box was open. Everything worked, and the contents were complete. The vacuum cleaner was in its factory packaging, so I didn't check it. At home, I tested it, and everything seemed to work. But when I started using it, I realized that water and steam stopped coming out. I recorded a video, submitted a return request, which was approved, and then I took it to the pickup point.

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November 6, 2026 at 10:48 AM

lena

1 child

Yes, we buy them constantly. But returns depend entirely on the seller's honesty.

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November 6, 2026 at 11:45 AM

Hi there! Has anyone bought home appliances from there? I'm interested in Ozon. What about warranty…

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