Hey ladies, is anyone here working or has worked in MTS chat support? How's the training there? My w…

Hey ladies, is anyone here working or has worked in MTS chat support? How's the training there? My whole family is with MTS, plus we have their home internet and TV. I have to write to chat pretty often, and there are always some mishaps with the operators. They never understand my problem the first time. Let me give you some examples. MTS called my husband and offered him SIM cards with great deals. He politely declined. After the call, he received an SMS about 2 new numbers, I think virtual ones, being activated for him. I wrote to support. They immediately logged the request and sent a query to block these numbers, apologizing. I thought everything was okay. But instead of blocking those 2 SIM cards, they blocked the one he actually uses. So I had to write again. They unblocked it, but then they also unblocked the 2 numbers. And I'm not even mentioning how many times I had to explain the situation, but it felt like they were just skimming through my messages. Now I've activated a new SIM card for my son. I was trying to figure out the tariff cost because it says "no monthly fee," but that can't be right since it includes data and minutes. The operator sends me the tariff details for the SIM card I use for Wi-Fi. I write, "You're not looking at the right number, it's this one." They send me the same thing again. I couldn't take it anymore and swore. Right after, they send, "Oh, sorry, I'll double-check that now." How is this possible? There must be training, quality checks, and something else. I just don't get it.